SOLUTEL

Cisco Partner

Cisco Partner

Cisco Partner

Solutel corporate Video Photo

solutel corporate video

solutel corporate video

hot spot wifi migrations to improve user experience

Hot Spot Wifi migrations to Improve User Experience : Our Goal is Customers have a great Experience

REQUIREMENTS 

Improve customer experience with service Hotel WIFI connection .
Centralized management of 45 access points that cover the entire hotel  & Autonomy to make any changes to the WIFI network.

SOLUTION 
To carry out this project , Hotel Primus has hired internet and Fiber 100MB Solutel migrated 45 access points the client

to a new version available to enable centralized management of them by controlling WLC2500 CISCO series is installed .

” With the implementation of this project, we have used the access points we had in the hotel without incurring more costs

and self-monitoring wireless network , improving service to customers.”

 Carlos Selva , Director General , Hotel Primus Valencia.

wifi hot spot

wifi hot spot

 
contact center migration for markennovy

Markennovy Slider

CUSTOMER SUCCESS STORIES

CONTACT CENTER MIGRATION FOR MARKENNOVY

Markennovy is a leader in the manufacture of contact lenses as. Today has 5 international delegations and more than 80 users, a need to migrate their

contact center to improve service to its customers and provide them with preferential service.

SOLUTION:

Cisco Call Manager BE 6000 version 9.X, CCX,8.X,  Gateway CISCO2900, Switching PoE and more than 80 phones.

 

RESULTS:

* Growth flexibility calls & Quality

* Optimizing center operation customer.

* Improved customer service times.

* Unify your telephony system its international offices in a single point, unifying voice channel center. Spain, United kingdom, Germany, Italy, France and Holland

* Call and cost savings associated with lines. High service availability.

* Involvement in the project from all departments of the company.

“With the implementation of this project, we achieved speed of deployment of new delegations and improved service to our customers for the unification of communications without missing a call” 

Mrs. Esther Giménez. Customer Care Manager

CONTACT CENTER MIGRATION FOR MARKENNOVY

CONTACT CENTER MIGRATION FOR MARKENNOVY

 

 

London

TechHub | 4-5 Bonhill Street
EC2A 4BX London
Tel: +44(0)20 3598 0338
(UK)info@solutel.co.uk
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Valencia (HQ)

Avda. Hermanos Maristas, 28
OFICINAS, 4F-G
Valencia 46013
Tel: +34 963 163 797
Fax: +34 963 748 353
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Barcelona

Gran Via de les Corts, Catalanes 583 , 5 a planta, 8011 Barcelona
Tel: +34 937 379829
Fax: 902 999 887
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Madrid

Calle Don Quijote, 1
Madrid 28020
Tel: +34 911 238 683
Fax: 902 999 887
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Murcia

Trav. Madrid
Esquina Miguel De Cervantes
Murcia 30100
Tel: 902 999 786
Fax: 902 999 887
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